GU99 follows international sportsbook rules for matches that are cancelled or abandoned mid-way. There are generally two possible scenarios.
If a match is cancelled entirely: If a match is called off before it begins, gu99 marks the bet as "void" and the full stake is returned to your account balance — no deductions, no partial refunds.
If a match is abandoned midway through: The rules here are a bit more nuanced. If a match has passed its minimum required playing time — generally at least 75 minutes for a 90-minute football match, or a set number of overs in cricket — the bet may be settled based on the result at that point. If the match ends before that threshold, the bet is cancelled and your stake is refunded. For accumulator or multi-bets, a cancelled match is removed and the remaining legs are settled at their original odds.
After a match cancellation, refunds are typically credited to your GU99 wallet within 24 hours. If there's a delay, contact support with your transaction number.
The GU99 welcome bonus is not applied automatically — you need to follow the right steps at the time of your first deposit to claim it. The process is straightforward, though.
How to claim: When making your first deposit after registration, you'll see a "Promo Code" or "Bonus Offer" option on the payment page. Select the welcome bonus option or enter the current promo code — you can find the code on the Bonus page. If you don't select an option or enter a code, the bonus will not be credited.
How much you can get: Get a 100% match bonus on your first deposit, up to ৳5,000. Deposit ৳5,000 or more and receive the full ৳5,000 bonus. Minimum deposit is ৳500.
Wagering Requirements: Bonus funds cannot be withdrawn directly. You must place bets totaling at least 5x the bonus amount at minimum odds of 1.50 before any winnings from the bonus can be withdrawn. For example: if you receive a ৳1,000 bonus, you need to wager ৳5,000.
The welcome bonus offer is available for a limited time. If you do not make your first deposit within 7 days of registering, you may miss the offer.
Yes, GU99's referral program rewards both parties when you bring in a friend or acquaintance. It's one of the most popular offers on GU99.
How to reach us: Log in and go to Account Settings or the "Refer a Friend" section to find your personal referral link or code. Share it with your friend. Once they register using that link and make their first deposit, the referral bonus will be credited to your account.
How much you can get: Each successful referral typically earns you a cash bonus of ৳300 to ৳500. The exact amount may vary depending on the current offer — check the Bonus page for the latest referral deal. Your friend will also receive a special welcome reward after they register.
- There is no cap on the number of referrals — the more friends you bring, the more you earn.
- The referral bonus is only confirmed after your referred friend completes their registration and makes their first deposit.
- Creating multiple accounts using the same mobile number or IP address to claim referral bonuses is strictly prohibited.
To view the full terms and current reward amounts for the referral bonus Bonus Page Visit now.
Yes, enabling two-factor authentication (2FA) is strongly recommended. With 2FA active, even if someone gets hold of your password, they cannot access your account without the OTP sent to your mobile.
Steps to enable:
Log in and go to Settings
Click the account icon → open the "Security" menu.
Look for the "Two-Step Verification" option
Click the "Two-Factor Authentication" or "2FA" button.
Confirm your mobile number
Select SMS-based 2FA. An OTP will be sent to your registered mobile number.
Activate with OTP
Enter the code sent to your mobile and 2FA will be activated. From that point on, you'll need an OTP every time you log in.
With 2FA enabled, if anyone attempts to access your account from an unfamiliar device, you'll receive an SMS notification immediately. This is essential if you keep funds in your wallet.
Gu99 does not charge any processing fee on withdrawals — you receive the full amount in your payment account. However, your bKash or Nagad account may apply its own service charge when you cash out; that fee is deducted by the respective mobile banking service, not by gu99.
Limits:
- Minimum withdrawal: ৳500
- Maximum per transaction: ৳50,000 (standard members)
- Daily limit: up to ৳1,00,000 (for KYC-verified members)
- VIP members have higher and separate limits — see the VIP page for details.
Duration: Withdrawals to bKash and Nagad typically arrive within 5 to 30 minutes. During peak hours, it may take up to 2–4 hours. Transactions processed between midnight and 6 AM may take slightly longer.
KYC verification is mandatory before your first withdrawal. Withdrawal requests will not be processed without it.
GU99's Live Casino section lets you play games broadcast directly from a real studio — a live dealer handles the cards or wheel while you follow the action on your phone screen. It's a far more immersive experience than standard online games.
Best games to start with for beginners:
- Live Baccarat — The rules are simple: just pick Player or Banker. Each round wraps up quickly.
- Live Roulette — the wheel spins and you place bets on numbers or colors. Easy to learn and fun to play.
- Live Blackjack — a card game with a steeper learning curve, but plenty of room for strategy.
Steps to Get Started: Log in → go to the "Casino" or "Live" menu → select your preferred game → set your bet amount from your deposit balance → start playing. Minimum bets typically start from ৳50, so it's a good idea to start small and get a feel for the games first.
gu99 offers live games from Evolution and Pragmatic Play — two of the world's top Live Casino providers. You can read the rules inside any game by tapping the "?" or "Help" icon.
KYC (Know Your Customer) verification is mandatory at GU99 before your first withdrawal. It protects your account and helps prevent fraud.
Required documents:
- ID Document (any one of the following): National ID Card (NID), Passport, or Driving Licence. The image must be clear and the document must be valid.
- Selfie: A selfie holding your ID document. Your face must be clearly visible.
- Mobile Payment Verification: A bKash or Nagad transaction screenshot (from your first deposit). This confirms that the payment method belongs to you.
How to Deposit: Log in and go to Account Settings → the "Verification" section. Upload your photo in JPEG or PNG format, maximum 5 MB.
How long it takes: Verification is usually completed within 24 to 48 hours. If your documents are clear and complete, it can often be done within a few hours.
If your documents are unclear or incomplete, you will be asked to resubmit. Send high-quality images the first time to avoid delays.