Betting at GU99 is meant to be fun, not stressful. Through deposit limits, cooling-off periods, and self-exclusion, you stay in full control of your gaming. Everything is explained here in simple, clear terms.
Betting is not a way to earn — it's a form of entertainment. Keep that mindset with you.
Only wager what you can afford to lose without it affecting your life.
Don't chase losses by placing bigger bets to try to win back what you've lost.
These tools are completely free and can be accessed anytime from your account settings.
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately; raising it requires a 7-day waiting period.
Take a temporary break lasting anywhere from 1 day to 6 months. During this time, you won't be able to log in or place bets, and the break cannot be cancelled before it ends.
Option to close your account for 6 months, 1 year, or permanently. Permanent exclusion cannot be reversed.
Track how long you've been playing. You'll receive automatic reminders after a set period of time — a simple way to stay on top of your sessions.
Set a maximum amount you're willing to lose within a set period. If you reach that limit, GU99 automatically stops all betting.
Use this tool if you'd like to stop receiving bonus offers and promotional messages. Fewer temptations come your way when you don't see the bonuses.
Responsible gaming at GU99 is not just a page — it is a core part of who we are. We want every member to play with joy, not hardship. Every tool and piece of advice on this page exists for exactly that purpose.
Responsible gaming means treating betting or casino games as a small form of entertainment in your life — the same way you might catch a film or go out for a meal occasionally. It is not a livelihood, a source of income, or a way to relieve stress.
Responsible bettors on GU99 typically decide in advance how much they're willing to spend in a given month. They stick to that limit, avoid placing extra bets to chase wins or recover losses, and can walk away calmly when things don't go their way.
Online betting is still new to many people in Bangladesh, and not everyone fully understands how it works. GU99 wants every member to grasp these core principles before they play. The more you know, the better decisions you make.
Keep in mind: Casino games and Sports Betting are designed so that, on average, most players lose over the long run. That's a fact, and people play knowing it — for entertainment. The moment you find yourself treating it as a source of income, that's your signal to stop.
Gaming addiction doesn't happen overnight. Habits shift gradually, and people often don't realize when they've crossed a line. There are warning signs worth watching out for.
If you notice one or two of these signs, it's worth paying attention. Three or more is a signal to contact GU99 support or set a cooling-off period on your own.
If you notice any of these signs, don't blame yourself. Reaching out for help takes courage, and GU99 is always here to support you — without judgment.
Answer the following questions honestly. If more than 3 of your answers are "Yes," it may be a good idea to speak with GU99 Support.
All of GU99's protection tools are available directly in the Settings menu after logging in. No extra requests or waiting required — set them yourself, on your own terms.
Go to Settings → Security → Deposit Limit to set a daily, weekly, or monthly cap. Decreasing your limit takes effect immediately; increasing it is subject to a 7-day cooling-off period.
Go to Settings → Security → Break and choose a period from 24 hours up to 180 days. Once a break begins, you won't be able to log in or cancel it early.
Go to Settings → Security → Self-Exclusion to close your account for 6 months, 1 year, or permanently. You can also contact support to set this up.
Go to Settings → Security → Loss Limit to set the maximum amount you're willing to lose within a given period. Once you hit that limit, betting stops automatically.
If you need help setting up protection tools, reach out to GU99 Support in Bangla or chat with us via Live Chat. We're here to help — no judgment, ever.
Registration by anyone under 18 is strictly prohibited at GU99. Date of birth is verified at sign-up, and age is confirmed through the KYC process before your first withdrawal. If a minor's registration is detected, the account is immediately closed and all transactions are voided.
Is there a minor in your home who uses your device? Keep your GU99 account secure by using a strong password and enabling two-factor authentication (2FA). Make sure auto-login is turned off on your device.
If you know a minor is using GU99, please report it immediately at support@gu99.click. This is for their protection.
Struggling with betting is not a sign of weakness — it's a very human problem, and there is a way through it. The sooner you seek help, the easier it becomes to get things back on track.
The easiest way to reach GU99 Support is through the live chat on the app or website. Type "responsible gaming" and your message will be routed to the relevant team straight away. You can also email support@gu99.click and expect a reply within 24 hours.
GU99's support team is trained to handle these situations with complete confidentiality. Your issue will not be shared with anyone — the sole focus is finding a solution.
Live Chat: click the chat button at the bottom right of the app or website. Email: support@gu99.click. Average response time: 2–5 minutes.
Responsible gaming isn't about quitting — it's about enjoying it the right way. Following the habits below keeps betting a genuine form of entertainment.
Visit GU99's Betting Tips page for more strategies and advice from experienced bettors. The right knowledge makes betting more enjoyable and keeps it responsible.
Honestly — GU99 wants its members to enjoy the platform over the long term. When someone develops a gaming addiction, it takes a real financial and emotional toll, and they often end up quitting altogether. That's not a good outcome for anyone.
GU99 believes responsible play and genuine enjoyment go hand in hand. Players who bet with a plan — sticking to a budget and keeping a clear head — get the most out of it. Their wins feel satisfying and their losses don't leave them devastated.
The online betting industry in Bangladesh is still growing, and GU99 wants it to grow in a healthy direction — where every member sees betting as entertainment, not a source of problems. Upholding that responsibility matters to GU99 just as much as business success.
That is exactly why GU99 has voluntarily built tools that may reduce its own short-term revenue — such as deposit limits and cooling-off periods. In the long run, a healthy community is better for everyone.
Contact GU99 Support for immediate help with gaming addiction. We assist you without judgment and with complete confidentiality.
Answers to some common questions about GU99 accounts and payments.
Bet responsibly on GU99. Use the protection tools available and enjoy betting as entertainment.